At NOOKIDO, we offer a range of customizable products, including posters, mugs, nightlights, and plush toys. Each product can be personalized with your choice of text, designs, colors, and names for a truly unique gift.

Personalization is simple! When placing your order, select the desired product and follow the steps to add personalization information (first name, theme, color, etc.).

Our delivery times depend on the items purchased.

Personalized mugs: 2 to 5 days

Custom posters, wall posters and other items are usually shipped within 7 to 12 business days.

Once your order has been shipped, you will receive a confirmation email with a tracking link to stay informed about the delivery.

DELIVERY TO METROPOLITAN FRANCE AND EUROPE

Delivery is free with no minimum purchase for standard delivery in Metropolitan France and Europe.

The creation and personalization process takes 2-3 days and then your order is shipped.

Estimated delivery time after order processing: 7-12 days .

You can modify or cancel your order within 24 hours of purchase.

After this period, as the personalization process is already underway, it will unfortunately no longer be possible to modify it.

We ensure that each order is carefully packaged.

If, despite this, your product arrives damaged, contact us within 48 hours with a photo of the product and packaging.

We will send you a replacement free of charge.

Unfortunately, personalized products cannot be returned or exchanged, except in the case of a manufacturing defect or a personalization error on our part.

For any complaints, please contact us and we will assist you with the process.

Once your order has been shipped, you will receive a confirmation email with a tracking link.

You can also check the status of your order from your customer account on our website.

We accept payments by credit card (Visa, MasterCard, American Express) and via PayPal.

All payments are secured to ensure the confidentiality of your information.

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You can also follow us on social media to stay informed about current promotions.

Our customer service team is available to answer all your questions!

You can contact us by email at info@nookido.com or via our contact form on the website.

We are committed to responding to you within 24 to 48 business hours.

To prolong the life of your personalized products, we advise you to avoid washing mugs in the dishwasher and to gently clean nightlights and plush toys with a soft cloth.